Cancellation Policy

We understand it has been a challenging time, but you don’t need to be concerned about making a booking.

Our standard cancellation policy has always been flexible and allowed you to cancel up to 2 days before your trip for a full refund. If you need to cancel within 48 hours (due only to covid related issues - and you must provide proof), get in touch with our team prior to your tour, to arrange a rafting credit for use later in the season. (sorry, no refunds will be issued within 48 hours). If you are a group of 8 or more rafters or "Book a boat", a 7 day cancellation policy applies (instead of 48 hours). When you decide to visit us, you can feel confident that you’ve made the right choice.

To learn more or if you have questions, please contact us and we’ll make sure you have all of the information you need.


Late Policy

 No refunds will be given for missed trips. Please allow enough time for travelling to base, check in and signing waivers.  If you are late we cannot delay the trip from leaving. Please remember, we are on Mountain Time - the same time as Calgary and Banff.