Hydra River Guides is committed to the ongoing safety and well being of our guests and team. We have implemented precautionary measures in all stages of our operation to reduce the risk of transmission. To view our COVID-19 practices click here. To review the full COVID plan click here
No you don’t. Most of our guests are first time rafters and our trips, equipment and briefings are designed to put the novice rafter at ease. Our guides will provide a thorough safety talk before getting into the water.
Typically we start rafting May 14th until September 15th (water level and trip numbers permitting). This year has been a bit different and we are opening on June 27th
Your safety is our biggest priority, which is why each of our guides is Government Certified and carries Wilderness First Aid and Swift water Rescue Certificates. We have on-going in-house training and safety meetings throughout the season to constantly maintain and improve our skills. The expert team consists of guides who possess experience from numerous years of rafting around the world. Our head guide has been rafting the Kicking Horse River for 25+ years!
We ask that you wear your bathing suit underneath your clothes when you arrive at our base, and bring a towel and a bag for your personal belongings and a change of underwear for after your trip! Once you make a booking, you will receive an email confirmation detailing what time to arrive and directions to the river base. Hydra River Guides provides all of the gear necessary for your raft trip including wetsuits, neoprene booties, fleece sweaters, spray jackets, life jackets and helmets. Please bring a non medical face covering such as a buff. Face coverings will be used when we can’t maintain 2 m of separation, such as when you’re riding our bus. We recommend a Buff or similar type neck tube. Please do NOT bring a paper mask as this will not last in a wet, outdoor environment. If you do not bring a face covering we have Buff style coverings available for purchase for $7.
Rafting is a great adventure at any time of the season. To ensure you are protected from the elements, we provide all of the necessary gear. We raft rain or shine, as you’ll get wet anyway!
Yes. The Kicking Horse River is glacier fed, so the water is always cold no matter the time of day or year. To keep our rafters warm we provide wetsuits, neoprene booties, fleece sweaters and spray jackets - as well as life jackets and helmets for safety. For the thermally challenged you can even rent a full neoprene jacket for $5.
As rafting is an adventurous activity, there is a chance you may fall in. Our guides do everything they can to look out for your safety and it’s important to listen to everything they say. There will be various points throughout the trip when they tell you to hold on or get down, and it’s necessary to follow their instructions. We prefer our guests to have basic swimming ability.
We ask that you keep your belongings in your vehicle while on the raft. You don’t need to take anything on the raft, unless it is medication such as inhalers that must be kept with you. Our guides have a dry bag onboard where these can be kept safe.
Yes, you can, however, please be aware that they may get damaged or fall off. Don’t bring your expensive sunglasses! We recommend you wear contacts but if you need your glasses, secure them with a sunglass strap.
No, we are not offering a photo service this season.
We typically have 6 - 8 rafters plus a river guide in each raft. We do keep group bookings together, however if your group is larger, then you'll have to be split up into smaller groups. We also have book a boat option this season for groups that want a private raft.
Our weight restrictions depend on the type of trip chosen and are dictated by the life jacket manufacturers. For our trips, 12 years and minimum 90 lbs is required. Our maximum weight limit is approximately 350 lbs due to safety reasons and the size of our gear. There is no age limit for rafting!
Yes. Every guest must read and sign a Release of Liability, Waiver of Claims and Assumption of Risks and Indemnity Agreement prior to their rafting trip. Parents will co-sign for children under 18 years of age. This year, guests must agree to provide full details due to contact tracing purposes.
To view our liability waiver click here.
We have trips to suit all abilities and budgets. See below for some of our most common group types:
Groups of 8 or more receive a group discount. Please contact us for a personalized quote. If you would like to pay separately simply contact our office via phone or email. Let us know your group details and we will set up a group code for you to use. That way, everyone can enter their own credit card information, and pay for their trip.
Yes! We absolutely welcome solo travellers!
You can book online, over the phone on 1 -800-644-8888 or in person at our booking offices in Banff. Check out our contact us page for location details. We do get very busy, especially on weekends, so recommend a reservation well in advance. If plans change you can cancel up to 48 hours prior to the trip and get a full refund!
We realize people’s travel plans can change. That’s why we provide you with a 48 hour cancellation policy where you will receive a full refund if cancelled 48 hours prior to tour time. If you feel unwell before your tour, contact our team to arrange a credit for use another time in the season.
In the unlikely event that Hydra must cancel a trip, full refunds or alternate dates will be given.