We are excited to welcome you back! If you’re ready to get on the river, have some fun and enjoy the great outdoors, we’re ready to have you join us. We’ve spent a lot of time adjusting our procedures to make sure we can offer you an enjoyable and safe experience.
Given the nature of paddling in wide-open spaces, rafting can operate with protocols in place, as the risk of transmission is low. Public health organizations acknowledge that participating in outdoor activities actually offers benefits to a participant’s physical, mental and emotional well-being.
To reduce the risk of transmission, we have implemented precautionary measures in all stages of our operation. To ensure the success of these measures, we rely on the full cooperation of guests and team members.
Hand sanitizer stations at key areas throughout our River Base
We will be monitoring our team members and guests for illness through a series of screening questions.
Implementing transmission-reducing tactics including limiting the number of guests on our trips, revising check-in procedures and providing personal protective equipment for staff (where recommended). We ask all guests to bring their own face covering (or some are available for purchase on the day)
We will enforce physical distancing, by implementing directional flow of the rafting base; creating spacing for all. You’ll see our team helping to ensure we all work together and that everyone flows through the spaces appropriately.
We have reduced the number of touchpoints, and increased cleaning of remaining touchpoints
Contactless payments will be encouraged, with credit and debit transactions (no cash payments)
Reduced the number of communal gathering areas – picnic tables and benches. We ask if you do use these, sit in the group you travelled / booked with.
Our employees are trained on enhanced cleaning, disinfecting and sanitizing procedures with CDC and Health Canada-approved cleaners. Cleaning will be frequent and thorough.
All boats, paddles, PFD’s, wetsuits, helmets, fleeces, spray jackets and booties will be fully sanitized between trips. We will have gear rotation.
Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures. We have also updated our cancellation policies
We hope that our environment returns to normal in the not-too-distant future, but for now, these protocols are our new normal. We ask for patience while we implement these changes and also your commitment in the following:
We acknowledge that every customer must make their own decision as to whether or not it is in their best interest to participate during these times. However, if you choose to join us, we sincerely welcome you, and we require your full cooperation with all of our safety measures.