Privacy Policy
Effective Date: March 1, 2026
Raft Banff (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Book a tour or service
- Fill out a contact or inquiry form
- Subscribe to updates or newsletters
- Communicate with us via phone or email
This information may include:
- Name
- Email address
- Phone number
- Billing or booking details
- Any other information you provide
We may also collect non-personal information such as:
- IP address
- Browser type
- Device information
- Website usage data
2. How We Use Your Information
We use your information to:
- Process bookings and reservations
- Communicate with you regarding your trip or inquiries
- Provide customer support
- Improve our website and services
- Send important updates or promotional materials (if you opt-in)
3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Trusted service providers who assist in operating our business
- Payment processors for booking transactions
- Legal authorities when required by law
4. Data Security
We take reasonable administrative and technical measures to protect your personal information. However, no system is completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze website traffic
- Improve our services
You can disable cookies through your browser settings if you prefer.
6. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or deletion
- Withdraw consent for marketing communications
To exercise these rights, please contact us.
8. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Raft Banff
Hydra River Base
2936 Kicking Horse Road
Golden, BC V0A 1H0
Phone: 1 888 920 3968
Email: [email protected]
Website: https://www.raftbanff.com/
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.